Lakeside Chevrolet Buick GMC Ltd.

Reviews of Lakeside Chevrolet Buick GMC Ltd.

•  

  Zchary Szabo Added 2017-08-26

  ★ ☆ ☆ ☆ ☆
  I would like to have been able to give this dealer a better rating but for the following reasons I can not: (Experience outlined in detail)
  
  The service was poor, I felt mislead and, I in fact had to cancel an agreement I had to sell my current car because the dealer was unable to acquire a car for me, after promising me that they could.
  
  I went to the dealer for a test drive on May 1st 2017 to test drive a car and look into ordering a 2017 model. After the drive they (the manager Luke, and the sales person Tori) said they could locate me the specific car that I wanted with the exact options that I wanted. I was quite happy! the other dealers that I spoke to had told me that the car I wanted did not exist and that I would need to order one. I expressed what the other dealers had told me to the Manager and sales person several times, but they reassured me that the car was available and they could find it and have it here in 1-2 weeks.
  I put the deposit down, and waited patiently. over the course of the next 10 days I corresponded with my sales person Tori a few times, still worried. Upon more questioning about the availability, on May 2nd 2017 she wrote:
  
  "The LT is definitely available with cloth seats."
  
  I still was not convinced, but I trusted her and waited.
  
  10 days after I put the deposit down, on wed. May 10th 2017 I received a call and was informed that they could not acquire the car.
  
  I had to cancel the purchase agreement I had with another person for my current car.
  
  The manager and sales person were nice, polite and courteous, but to me what matters most is the deal. When I go to a dealership I want to solidify a deal, not be mislead and have my trust broken.
  
  This particular dealer should, in my opinion, make it clear to its customers that when they say they can acquire a car, they mean, They MIGHT be able to acquire a car.
  
  Hopefully they learn from this experience, but they have lost my trust without a doubt.

Add review

About lakesidegm.com

Lakeside Chevrolet Buick GMC in Kincardine, ON | Serving Port Elgin and Southampton GMC, Chevrolet & Buick Drivers
Visit Lakeside Chevrolet Buick GMC in Kincardine, ON to find your next new or used vehicle! We also serve Port Elgin and Southampton drivers!
Lakeside Chevrolet Buick GMC, Lakeside Chevrolet Buick GMC Kincardine, Buick Kincardine, GMC Kincardine, Chevrolet Kincardine, Buick Kincardine ON, GMC Kincardine ON, Chevrolet Kincardine ON, Buick Kincardine, GMC Kincardine, Chevrolet Kincardine, Port Elgin Buick, Port Elgin GMC, Port Elgin Chevrolet, Southampton Buick, Southampton GMC, Southampton Chevrolet